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Questions fréquentes

  • Account

    How can I modify my personal information?

    To modify your data, log into your client account and then modify your information in the section you wish by clicking modify on the top right.

    How can I delete my client account?

    To delete your account, contact our client team at this address: hello@sessun.com

    I’ve forgotten my password. What can I do?

    Click forgotten password, enter your e-mail address and click OK. You’ll receive an e-mail with instructions about how to reset your password.

  • Order

    How can I track my order?

    On the My orders page of your client space, you can view your order status and track your order.

    How can I modify my order? 

    If you change your mind, you have one hour to cancel your order using the contact form or by telephone on 04 91 26 39 95. After this time, we can no longer modify an order, remove an article or change an address.

    The product I want is unavailable. How can I find out when it’s back online?

    If an article on our site is no longer in stock, you can enter your e-mail address on the article page and receive an alert when it’s back in.

  • Payment

    Is payment secure?

    When you pay, you’ll see a padlock in the URL bar. This means that your connection is secure.

    What methods of payment can I use?

    We accept the following cards: Visa, Mastercard, American Express, and we also accept payments via PayPal. All transactions are in euros.

    What can I do if my payment is REJECTED? 

    When you enter your card details, your bank may send you a code to confirm your purchase. If you don’t enter this code, then your order won’t be accepted. This means your order won’t go through.

  • Shipping

    If you place an order before midday, your product will be despatched within two working days. During our one-off sales events, sales or the day after a collection has been released, this may take up to eight working days.

    In France:
    Delivery to a pick-up point: 4€ WITH COLISSIMO
    A signature is required.
    Time: Between 4 and 7 working days.
    Your order will be held by your post office or pick-up point for 15 working days. You can return your purchase free of charge to your pick-up point or post office (mainland France only).
    Shipping is free for orders over 150€.
    Home delivery: 6€ WITH COLISSIMO
    A signature is required.
    Time: Between 2 and 5 working days.
    You can return your purchase free of charge to your pick-up point or post office (mainland France only).
    Abroad:
    Home delivery: FROM 8€ WITH COLISSIMO
    A signature is required.
    Time: Between 4 and 12 working days, depending on the destination.

    Can I have my ordered delivered to a shop?

    Unfortunately, we can’t send your order to a shop.

    What can I do if there is a problem with the DELIVERY?

    Once your order is despatched, you’ll be sent an e-mail with a tracking number. If there are any problems, or if it’s taking longer than normal, please fill in the contact form or call us at +33 (0)4 91 26 39 95.

  • Returns and refunds

    Is it possible to change a product?

    We don’t have a standard exchange policy. Any articles returned will be reimbursed within 48 hours of their return. If you want another size, another model or another colour, just order it from the site! If you order the same model in a new size, the delivery costs for this new purchase will be refunded upon request by contacting hello@sessun.com and mentioning the two order references concerned.

    What are the conditions for returning an article? 

    For mainland France, Germany, Belgium, the Netherlands, Luxembourg, the United Kingdom, Ireland, Italy, Spain and Austria:
    You have 14 days following the delivery of your order (the date on the order tracking page) to return your product on-line. Sessùn will only cover the return costs from these locations.
    For these countries, you’ll receive an e-mail with a pre-paid label, and you’ll have 7 days to drop off your package at the pick-up point or post office. 
    For all other countries:
    Please send your order to the following address: Sessùn e-boutique, 10 Boulevard du Collet, 13008 Marseille, France. Make sure you keep a receipt to prove you sent it.
    For returns coming from countries outside the European Union: returns must be sent as Parcel (equivalent to Ordinary Package).
    It is important to check the “Retour” box (return of goods) in the category and to provide the description of the merchandise in customs declaration CN23: the description of the merchandise and indicate return of merchandise. It is also necessary to attach the invoice of the order in question to prove that it involves the same merchandise.
    No return must be sent using EMS (express mail service) or Priority. If there are fees to be paid upon receipt of the package, it will automatically be refused.

    Online return request:

    To return an article, you must first make a request on the site.
    • Enter your return request on our site, on the “My account / My orders” page by clicking Return one or more product(s). Important: We can’t give a refund if you don’t fill in an on-line return request.
    If you can’t see Return one or several product(s) in your client space, that means that the return time has elapsed. It’s now too late and your return will not be accepted.
    FOR mainland France, Germany, Belgium, the Netherlands, Luxembourg, the United Kingdom, Ireland, Italy, Spain and Austria:
    You have 15 days following the delivery of your order (the date on the order tracking page) to return your product on-line. Sessùn will only cover the return costs from these locations.
    For these countries, you’ll receive an e-mail with a pre-paid label, and you’ll have 7 days to drop off your package at the pick-up point or post office.
    FOR ALL OTHER COUNTRIES:
    Please send your order to the following address: Sessùn e-boutique, 10 Boulevard du Collet, 13008 Marseille, France. Make sure you keep a receipt to prove you sent it. 
    For returns from countries outside of the European Union: The customs declaration attached to the returned package must state that it is a product return. We recommend that you use the transporter who shipped your original order, and make sure that no charges are applicable upon the delivery of your package. If any costs are incurred to deliver the package, it will be systematically rejected.
    RETURN CONDITIONS:
    Always return your articles in their original packaging. Shoe boxes must also be returned in their packaging. If an article doesn’t have a label, is incomplete, has been worn, is damaged or stained, they will not be accepted.
    Important: you must use the plastic-coated hygiene label when you try articles such as body-suits or lingerie. If this label is not present, they will not be accepted.

    Why would a return be rejected? 

    Any returns outside of the designated time, without a label or in unacceptable condition may be refused.

    How long do I have to wait to be refunded? 

    Once your returned articles have been delivered and approved, you’ll be refunded within 48 hours.

    What do I do if an article is defective? 

    If there are any problems with one of your articles, please fill in the contact form or call us at +33 (0)4 91 26 39 95.

  • Newsletter

    How do I sign up to the newsletter?

    You can sign up using the Newsletter box at the footer of our site. Just enter your e-mail address and select your country.

    How do I unsubscribe to the newsletter?

    In every Sessùn newsletter, there is a link at the bottom to unsubscribe. You can also unsubscribe by writing to this address: hello@sessun.com. You’ll receive a confirmation e-mail.